Frequently Asked Questions
Everything you need to know about your Pompea shopping experience.
How can I track my order?
Once your order is shipped, you will receive an email confirmation containing a tracking number and a link to the courier's website to monitor your delivery in real-time.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, intimate apparel must have the original seals intact.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I choose the right size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit for your body type.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.
Are Pompea products sustainably made?
We are committed to eco-friendly practices, including the use of recycled fibers and low-impact dyeing processes in our latest collections to reduce our environmental footprint.